Complaints, Concerns, Proper Communication
| 24 Hour Respect Rule |
| All parents, players, relatives and friends must adhere to the 24 Hour Respect Rule by waiting a full 24 hours prior to contacting any |
| Parent Liaison, Coaches, Managers, or Grande Prairie Minor Hockey Representatives regarding any hockey concerns or issues. |
| |
| Complaints, concerns - Proper Communication |
| Please follow the following protocol for questions or complaints. If your concern is not satisfied at the lowest level, then proceed to the next. |
| Under no circumstances is texting, calling or approaching team staff while a team activity is going on appropriate. |
| Parent > Parent Liason > Coach or Manager > Commissioner > Vice President > President > Executive as a whole |
| All concerns or complaints must be submitted in writing and must be signed. |
Refund Policy
GPMHA Refund Policy
Please read the following refund guidelines carefully before completing your registration. By registering, you agree to the terms outlined below. Changes in Red
- Early Withdrawal (Before Evaluations/Try-outs)
- A full refund will be provided minus:
- A $75 administration fee, and
- Hockey Alberta/Hockey Canada membership fees.
- All raffle tickets and/or equipment must be returned before any refund is processed.
- Once the Evaluation and Tryout Process Starts
- No refunds will be granted unless:
- There is a medical withdrawal (medical note required), or
- The family has moved outside GPMHA boundaries (proof required).
- Eligible refunds will be prorated based on:
- Base registration fee,
- Ice time and program resources used,
- A $100 administration fee, and
- Hockey Alberta/Hockey Canada membership fees.
- No refunds will be issued after December 31, 2025.
- Facility or Government Restrictions
- If programming is disrupted (e.g., rink closures, government health mandates), refunds will be prorated based on:
- Base registration fee,
- Ice time and resources used up to the point of disruption.
GPMHA/GPAC/PCFAC Camps Refund Policy:
- Specific refund details are outlined within the camp registration details.
LAND ACKNOWLEDGEMENT
Grande Prairie Minor Hockey respectfully acknowledges the Beaver, Cree, Dene, and Métis people as the original caretakers of these Lands and surrounding areas. We are grateful to live, learn, work and play on Treaty 8 territory within Turtle Island and acknowledge these Lands have been home to diverse and sovereign First Nations and Inuit Nations since Time Immemorial.
