Complaints, Concerns, Proper Communication
| 24 Hour Respect Rule |
| All parents, players, relatives and friends must adhere to the 24 Hour Respect Rule by waiting a full 24 hours prior to contacting any |
| Parent Liaison, Coaches, Managers, or Grande Prairie Minor Hockey Representatives regarding any hockey concerns or issues. |
| Complaints, concerns - Proper Communication |
| Please follow the following protocol for questions or complaints. If your concern is not satisfied at the lowest level, then proceed to the next. |
| Under no circumstances is texting, calling or approaching team staff while a team activity is going on appropriate. |
| Parent > Parent Liason > Coach or Manager > Commissioner > Vice President > President > Executive as a whole |
| All concerns or complaints must be submitted in writing and must be signed. |
Please read the following refund guidelines carefully before completing your registration. By registering, you agree to the terms outlined below.
A full refund will be provided minus:
A $75 administration fee, and
Hockey Alberta/Hockey Canada membership fees.
All raffle tickets and/or equipment must be returned before any refund is processed.
Once a player is placed on a final roster, no refunds will be granted unless:
There is a medical withdrawal (medical note required), or
The family has moved outside GPMHA boundaries (proof required).
Eligible refunds will be prorated based on:
Base registration fee,
Ice time and program resources used,
A $100 administration fee, and
Hockey Alberta/Hockey Canada membership fees.
No refunds will be issued after December 31, 2025.
If programming is disrupted (e.g., rink closures, government health mandates), refunds will be prorated based on:
Base registration fee,
Ice time and resources used up to the point of disruption.
