Complaints, Concerns, Proper Communication
| 24 Hour Respect Rule |
| All parents, players, relatives and friends must adhere to the 24 Hour Respect Rule by waiting a full 24 hours prior to contacting any |
| Parent Liaison, Coaches, Managers, or Grande Prairie Minor Hockey Representatives regarding any hockey concerns or issues. |
| Complaints, concerns - Proper Communication |
| Please follow the following protocol for questions or complaints. If your concern is not satisfied at the lowest level, then proceed to the next. |
| Under no circumstances is texting, calling or approaching team staff while a team activity is going on appropriate. |
| Parent > Parent Liason > Coach or Manager > Commissioner > Vice President > President > Executive as a whole |
| All concerns or complaints must be submitted in writing and must be signed. |
GPMHA Regular Season
If you register early and your child suffers an injury or illness that prevents them from playing, or if they simply decide they do not want to play, a full refund less the admin fee of $ 75.00 will be provided if de-registration occurs prior to the evaluations/try-outs. No refunds will be issued until all raffle tickets and/or GPMHA equipment are returned.
Once a player has been selected or appointed to a team, refunds will only be given with a medical certificate or proof of moving from the GPMHA boundaries less a $ 100.00 admin fee, in which case the refund will be based on the BASE registration fee, ice used, and association resources used to date. No refunds will be issued until all raffle tickets and/or GPMHA equipment is returned. No refunds will be issued after December 31, 2024.
If GPMHA is not able to operate due to facility or government restrictions then refunds will be prorated based on the BASE registration fee, ice used, and association resources used to date.
